Patient Advocacy Support Service is here to help and empower the complainant in the healthcare complaint process. This may range from offering information or advice, to organising and attending meetings with the complainant, to enabling them to articulate their needs, and / or involve support after a complaint was made.
The Patient Advocacy Officers are part of the Quality Department and report to the Quality Manager.
The Quality Department is responsible for maintaining quality improvement priorities through communication to staff and external partners of key patient safety, quality information and best practice.
Can you help us please? To help us improve the Patient Experience in our Hospital can you take 10 minutes please to complete our Patient Experience Survey?
Patient Advocacy Officers
National Maternity Hospital
Monday – Thursday
08.30 - 16.30hrs
08.30 - 12.00hrs