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Patient Advocacy

Patient Advocacy Support Service is here to help and empower the complainant in the healthcare complaint process.  This may range from offering information or advice, to organising and attending meetings with the complainant, to enabling them to articulate their needs, and / or involve support after a complaint was made.

The Patient Advocacy Officers are part of the Quality Department and report to the Quality Manager.

The Quality Department is responsible for maintaining quality improvement priorities through communication to staff and external partners of key patient safety, quality information and best practice.

Can you help us please? To help us improve the Patient Experience in our Hospital can you take 10 minutes please to complete our Patient Experience Survey?

If you are unable to complete our online complaints form please contact our Patient Advocacy Officers.

Contact Details

Jenny Mc Crea & Roisin Moran

Patient Advocacy Officers
National Maternity Hospital
Quality Department
Holles Street
Dublin 2

Office hours;
Monday – Friday
08.00-15.00 hours

Tel:(01) 6373392/3262

Email: advocacy@nmh.ie

Complaints Policy

If you wish to give us feedback on your experience in The National Maternity Hospital, we would be grateful for your comments. Click on the Written Feedback Form below and we will get back to you within 5 working days.

Please click HERE for the link to our Online Feedback Form.

Please click HERE for our Feedback Management Policy.

Cliceáil ANSEO le haghaidh ár bPolasaí Bainistíochta Aiseolai.

Review Process Information

Internal Review Process- Review Officer

If you are dissatisfied with the outcome of our investigation, you may request a review by writing to the Complaints Manager in our Quality Department, setting out in writing the grounds for your dissatisfaction. The Complaints Manager will examine your request for a review and if appropriate will assign a Review Officer to review your complaint. 

The contact details are: quality@nmh.ie

Quality Department ‘Request for Review’

The National Maternity Hospital

Holles Street

Dublin 2 

D02 YH21

Ombudsman
Office of the Ombudsman, 18 Lower Leeson Street, Dublin 2.
Tel:         +353-1-6395600           LoCall: 1890 22 30 30 (from outside 01 area)
Fax:        +353-1-6395674
E-mail: ombudsman@ombudsman.gov.ie

Patient Voice Group

If you currently are or ever have been a patient in our hospital and are interested in becoming a member of our Patient Voice Group, you can register your interest here. The patient Voice Group meets on the second Wednesday of every month. The Group consists of ex-service users and members of the hospital team where quality initiatives are suggested and discussed by all.

Independent Advocacy

The Patient Advocacy Service provides free, independent and confidential information, support and empowerment advocacy to users of public acute hospitals making a complaint about the care they have received.  Contact details: info@patientadvocacyservice.ie   Phone: 0818 293003