Hi, I recently had an outpatient’s day appointment (July 31st). The standard of care was excellent. From my consultant’s appointment two weeks previously, apologies I don't have her name, but she was brilliant re explaining everything and very friendly, to the day of the minor operation where I was looked after from the moment I arrived. The nurse looking after me, I think her name was Tiny, was so friendly and checked on me throughout the morning. Everyone I met greeted me with a smile. I was very nervous of having an anaesthetic but the lovely atmosphere there made it much easier. There is so much negativity towards hospitals at the moment I really felt that I had to acknowledge the excellent standard of care I received from start to finish. This also includes the lovely nurse who rang me last week to say the biopsy came back clear.